Blackout | FAQ

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Blackout | FAQ

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We understand that a great sale can get a little stressful at times. Don't panic, we're here to answer all those burning Blackout questions!

Will you be restocking during the sale?

The items you see on the website now, are the items that are on sale for the duration of Blackout. We won’t be restocking until the sale is over so don’t wait, get it before it’s gone!

Trust us when we say, it doesn’t get better than this.

Can we return Blackout sale items?

You can! Our returns policy has been extended until January 31st 2018, so get your goodies guilt-free in time for Christmas without worrying about returns. We’ve got your back!

How do I make a return?

Information on returns can be found here.

Here, you can find our returns policy and all information on how to make a hassle-free return. We now offer FREE RETURNS for the UK, US and Canada. No…really, we’re not kidding.

The website didn’t let me add items to my basket. Why?

In the first couple of minutes of the sale going live, we had a small glitch that meant you may not have been able to add stock to your cart. Don’t worry - this affected everyone, and nobody got a head-start!

Our IT team were on it, and the issue has now been resolved so get shopping! Get your hands on your favourite Flex, or the iconic Legacy collection before it’s too late.

Why did an item disappear from my cart?

We know that there can sometimes be a bit of a panic at checkout, and totally understand the frustration of being unable to purchase an item though it may have been in your cart.

Unfortunately, items are not reserved once they’re added to your cart. We’ve trialled this in the past and it caused more issues than it solved, so for now we leave that function off.

How long will it take for my order to ship?

Our team are working around the clock to get orders out as soon as possible. And when we say as soon as possible, we really mean it.

As soon as your order has shipped, you’ll receive an email notification to let you know! In the days following, you’ll be contacted by the courier with information on how to track your order.

Due to the exceptional volumes of orders that we're experiencing, orders may take up to 10 working days to be dispatched from the time of ordering. We're sorry for any inconvenience!

Why has my order been cancelled?

If your order has been cancelled and suspected fraudulent, don’t panic! This is automated message generated when our payment security system detects something wrong.

It may be that the billing address that you have entered does not match the card you are using to checkout. Please ensure that all the details are correct, and try again. 

You may also benefit from using an alternative payment method such as PayPal to check out. If you continue to experience issues placing an order, please contact support@gymshark.com.

I placed two orders, can I combine them?

If you have placed two separate orders, we are unfortunately unable to combine these or refund shipping charges. 

Due to the large volume of orders during this busy period, our warehouse team are working extremely hard to get orders out the door as soon as possible, ensuring that turnaround time is speedy and efficient. Therefore, we cannot make this change.

This also includes being able to add to your order, remove an item or amend sizes. If you need to cancel an order, please contact our support team here.

When is your next sale?

Suffice to say, we rarely have sales. Take the opportunity now to land yourself some enviable gym gear at the ultimate price! 

Be a part of Gymshark history, join the Blackout.

Any more questions? Leave a comment below! 

 

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